{"id":854,"date":"2024-09-19T13:59:20","date_gmt":"2024-09-19T13:59:20","guid":{"rendered":"https:\/\/aaa.clients.h2a.lu\/?page_id=854"},"modified":"2026-08-26T12:33:45","modified_gmt":"2026-08-26T12:33:45","slug":"annexes","status":"publish","type":"page","link":"https:\/\/aaa.rapport-annuel.lu\/2024\/annexes\/","title":{"rendered":"Annexes"},"content":{"rendered":"\n<div class=\"ele-section-intro reveal reveal-visible-1\">\n\n    <div class=\"ele-section-intro-container wrapper\">\n\t\t <div class=\"row  middle-xs width100\">\n\t\t\t <div class=\"col-xs-12 col-md-6\">\n                <!--                     <div class=\"ele-section-intro-partie reveal reveal-visible-0 up\">\n                        Partie 6                    <\/div>\n                     -->\n                <h1 class=\"ele-section-intro-title reveal reveal-visible-1 up\">6.<br \/>\r\nAnnexes<\/h1>\n            <\/div>\n            <div class=\"col-xs-12 col-md-5 col-md-offset-1 ele-section-intro-menu\">\n                            <ul>\n                                    <li class=\"reveal reveal-visible-1 up\">\n                        <a href=\"#rh\" target=\"\">6.1 \u00c9volution des ressources humaines<\/a>\n                    <\/li>\n                                    <li class=\"reveal reveal-visible-2 up\">\n                        <a href=\"#cartographie\" target=\"\">6.2 Cartographie des processus<\/a>\n                    <\/li>\n                                <\/ul>\n                        <\/div>\n            \n        <\/div>\n    <\/div>\n    <div class=\"ele-section-intro-scroll\">\n        <button class=\"mouse\">\n            <div class=\"scroll\"><\/div>\n        <\/button>\n    <\/div>\n            <img decoding=\"async\" class=\"ele-section-intro-image\" src=\"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-content\/uploads\/2024\/08\/AAA-129_ret.png\">\n    <\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"ele-title borderh1 is-outset-bottom-32  color1 reveal reveal-visible-1\" id=\"rh\">\n<h1 class=\"ele-title-big\">6.1 \u00c9volution des  ressources humaines<\/h1><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"ele-title borderh4 is-outset-bottom-32  color3 reveal reveal-visible-1\" >\n<h4 class=\"ele-title-xsmall\">Agents en service au 31.12.2024<\/h4><\/div>\n\n\n\n\n<div class=\"wp-block-wpdatatables-wpdatatables-gutenberg-block\">\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-49\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"2\"\n           data-rows=\"12\"\n           data-wpID=\"49\"\n           data-responsive=\"0\"\n           data-has-header=\"1\">\n\n                    <thead>        <tr class=\"wpdt-cell-row \" >\n                                <th class=\"wpdt-cell wpdt-align-left wpdt-bold wpdt-tc-102D69\"\n                                            data-cell-id=\"A1\"\n                    data-col-index=\"0\"\n                    data-row-index=\"0\"\n                    style=\" width:78.213507625272%;                    padding:12px;\n                    \"\n                    >\n                                        SERVICES                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-tc-102D69 wpdt-align-right wpdt-bold\"\n                                            data-cell-id=\"B1\"\n                    data-col-index=\"1\"\n                    data-row-index=\"0\"\n                    style=\" width:21.786492374728%;                    padding:12px;\n                    \"\n                    >\n                                        NOMBRE                    <\/th>\n                                        <\/tr>\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A2\"\n                    data-col-index=\"0\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Direction                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B2\"\n                    data-col-index=\"1\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        3                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A3\"\n                    data-col-index=\"0\"\n                    data-row-index=\"2\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Secr\u00e9tariat                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B3\"\n                    data-col-index=\"1\"\n                    data-row-index=\"2\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        4                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A4\"\n                    data-col-index=\"0\"\n                    data-row-index=\"3\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Ressources humaines et Qualit\u00e9                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B4\"\n                    data-col-index=\"1\"\n                    data-row-index=\"3\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        2                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" style=\"height:29px;\">\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A5\"\n                    data-col-index=\"0\"\n                    data-row-index=\"4\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Communication                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B5\"\n                    data-col-index=\"1\"\n                    data-row-index=\"4\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        2                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A6\"\n                    data-col-index=\"0\"\n                    data-row-index=\"5\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Pr\u00e9vention                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B6\"\n                    data-col-index=\"1\"\n                    data-row-index=\"5\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        10                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A7\"\n                    data-col-index=\"0\"\n                    data-row-index=\"6\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Courrier et Encodage                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B7\"\n                    data-col-index=\"1\"\n                    data-row-index=\"6\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        11                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A8\"\n                    data-col-index=\"0\"\n                    data-row-index=\"7\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Prestations                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B8\"\n                    data-col-index=\"1\"\n                    data-row-index=\"7\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        27                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A9\"\n                    data-col-index=\"0\"\n                    data-row-index=\"8\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Juridique                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B9\"\n                    data-col-index=\"1\"\n                    data-row-index=\"8\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        15                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A10\"\n                    data-col-index=\"0\"\n                    data-row-index=\"9\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        M\u00e9thodologie                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B10\"\n                    data-col-index=\"1\"\n                    data-row-index=\"9\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        4                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A11\"\n                    data-col-index=\"0\"\n                    data-row-index=\"10\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Comptabilit\u00e9                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B11\"\n                    data-col-index=\"1\"\n                    data-row-index=\"10\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        3                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-tc-102D69 wpdt-bold wpdt-align-left\"\n                                            data-cell-id=\"A12\"\n                    data-col-index=\"0\"\n                    data-row-index=\"11\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Total                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-tc-102D69 wpdt-bold wpdt-align-right\"\n                                            data-cell-id=\"B12\"\n                    data-col-index=\"1\"\n                    data-row-index=\"11\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        81                    <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><style id='wpdt-custom-style-49'>\ntable#wpdtSimpleTable-49{ table-layout: fixed !important; }\n.wpdt-tc-102D69 { color: #102D69 !important;}\n<\/style>\n<style>\n            \/* th background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting {\n        background-color: #FFFFFF00 !important;\n        background-image: none !important;\n    }\n\n            \/* th border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead tr > th {\n        border-bottom-color: #333333 !important;\n        border-right-color: #333333 !important;\n        border-top-color: #333333 !important;\n        border-left-color: #333333 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting {\n        border-color: #333333 !important;\n    }\n\n            \/* th font color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th {\n        color: #102D69 !important;\n    }\n\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting:after,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_asc:after {\n        border-bottom-color: #102D69 !important;\n    }\n\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_desc:after {\n        border-top-color: #102D69 !important;\n    }\n\n        \n        \/* td inner border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpDataTable.wpdtSimpleTable td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable td {\n        border-color: #333333 !important;\n    }\n\n                        \/* table outer border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td.wpdt-merged-cell:last-child,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td.wpdt-merged-cell,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr:last-child td {\n        border-bottom-color: #FFFFFF00 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td:first-child,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr td:first-child {\n        border-left-color: #FFFFFF00 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td:last-child,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td.wpdt-merged-cell:last-child,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr td:last-child {\n        border-right-color: #FFFFFF00 !important;\n    }\n\n                        \/* odd rows background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr.odd td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr.odd td {\n        background-color: #FFFFFF00 !important;\n    }\n\n            \/* even rows background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr.even td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr.even td,\n    .wpdt-c .wpDataTablesWrapper table.has-columns-hidden tr.row-detail > td {\n        background-color: #FFFFFF00 !important;\n    }\n\n                                                                                    \n                <\/style>\n<\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ele-title borderh4 is-outset-bottom-32  color3 reveal reveal-visible-1\" >\n<h4 class=\"ele-title-xsmall\">\u00c9volution de l\u2019effectif<\/h4><\/div>\n\n\n\n\n<div class=\"wp-block-wpdatatables-wpdatatables-gutenberg-block\">\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-50\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"8\"\n           data-rows=\"2\"\n           data-wpID=\"50\"\n           data-responsive=\"0\"\n           data-has-header=\"1\">\n\n                    <thead>        <tr class=\"wpdt-cell-row \" >\n                                <th class=\"wpdt-cell  wpdt-empty-cell \"\n                                            data-cell-id=\"A1\"\n                    data-col-index=\"0\"\n                    data-row-index=\"0\"\n                    style=\" width:33.899905571294%;                    padding:12px;\n                    \"\n                    >\n                                                            <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"B1\"\n                    data-col-index=\"1\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2018                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"C1\"\n                    data-col-index=\"2\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2019                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"D1\"\n                    data-col-index=\"3\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2020                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"E1\"\n                    data-col-index=\"4\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2021                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"F1\"\n                    data-col-index=\"5\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2022                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"G1\"\n                    data-col-index=\"6\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2023                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"H1\"\n                    data-col-index=\"7\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2024                    <\/th>\n                                        <\/tr>\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left wpdt-tc-000000\"\n                                            data-cell-id=\"A2\"\n                    data-col-index=\"0\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Total                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B2\"\n                    data-col-index=\"1\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        74                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"C2\"\n                    data-col-index=\"2\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        75                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"D2\"\n                    data-col-index=\"3\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        76                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"E2\"\n                    data-col-index=\"4\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        75                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"F2\"\n                    data-col-index=\"5\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        76                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"G2\"\n                    data-col-index=\"6\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        75                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"H2\"\n                    data-col-index=\"7\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        81                    <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><style id='wpdt-custom-style-50'>\ntable#wpdtSimpleTable-50{ table-layout: fixed !important; }\n.wpdt-tc-102D69 { color: #102D69 !important;}\n.wpdt-tc-000000 { color: #000000 !important;}\n<\/style>\n<style>\n            \/* th background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting {\n        background-color: #FFFFFF00 !important;\n        background-image: none !important;\n    }\n\n            \/* th border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead tr > th {\n        border-bottom-color: #333333 !important;\n        border-right-color: #333333 !important;\n        border-top-color: #333333 !important;\n        border-left-color: #333333 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting {\n        border-color: #333333 !important;\n    }\n\n            \/* th font color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th {\n        color: #102D69 !important;\n    }\n\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting:after,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_asc:after {\n        border-bottom-color: #102D69 !important;\n    }\n\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_desc:after {\n        border-top-color: #102D69 !important;\n    }\n\n        \n        \/* td inner border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpDataTable.wpdtSimpleTable td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable td {\n        border-color: #333333 !important;\n    }\n\n                        \/* table outer border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td.wpdt-merged-cell:last-child,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td.wpdt-merged-cell,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr:last-child td {\n        border-bottom-color: #FFFFFF00 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td:first-child,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr td:first-child {\n        border-left-color: #FFFFFF00 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td:last-child,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td.wpdt-merged-cell:last-child,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr td:last-child {\n        border-right-color: #FFFFFF00 !important;\n    }\n\n                        \/* odd rows background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr.odd td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr.odd td {\n        background-color: #FFFFFF00 !important;\n    }\n\n            \/* even rows background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr.even td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr.even td,\n    .wpdt-c .wpDataTablesWrapper table.has-columns-hidden tr.row-detail > td {\n        background-color: #FFFFFF00 !important;\n    }\n\n                                                                                    \n                <\/style>\n<\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ele-title borderh4 is-outset-bottom-32  color3 reveal reveal-visible-1\" >\n<h4 class=\"ele-title-xsmall\">Pyramide des \u00e2ges<\/h4><\/div>\n\n\n\n\n<div class=\"bloc-age\">\n    <div class=\"row\">\n        <div class=\"col-xs-12 col-md-6 center-xs\">\n                                                                <img decoding=\"async\" src=\"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-content\/uploads\/2025\/09\/graph-hommes-2024.svg\" class=\"bloc-age-img reveal reveal-visible-1 up\">\n                                    <div class=\"bloc-age-h-title reveal reveal-visible-2 up\">Hommes<\/div>\n                    <span class=\"bloc-age-h-1 reveal reveal-visible-3 up\">0<\/span>\n                    <label class=\"reveal reveal-visible-4 up\">< 30ans<\/label>\n                    <span class=\"bloc-age-h-2 reveal reveal-visible-5 up\">12<\/span>\n                    <label class=\"reveal reveal-visible-6 up\">30-39 ans<\/label>\n                    <span class=\"bloc-age-h-3 reveal reveal-visible-7 up\">9<\/span>\n                    <label class=\"reveal reveal-visible-8 up\">40-49 ans<\/label>\n                    <span class=\"bloc-age-h-4 reveal reveal-visible-9 up\">12<\/span>\n                    <label class=\"reveal reveal-visible-10 up\">+ 50 ans<\/label>\n                                    <\/div>\n\n        <div class=\"col-xs-12 col-md-6 center-xs\">\n                                                                 <img decoding=\"async\" src=\"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-content\/uploads\/2025\/09\/graph-femmes-2024.svg\" class=\"bloc-age-img reveal reveal-visible-1 up\">\n                                    <div class=\"bloc-age-f-title reveal reveal-visible-2 up\">Femmes<\/div>\n                    <span class=\"bloc-age-f-1 reveal reveal-visible-3 up\">8<\/span>\n                    <label class=\"reveal reveal-visible-4 up\">< 30ans<\/label>\n                    <span class=\"bloc-age-f-2 reveal reveal-visible-5 up\">14<\/span>\n                    <label class=\"reveal reveal-visible-6 up\">30-39 ans<\/label>\n                    <span class=\"bloc-age-f-3 reveal reveal-visible-7 up\">13<\/span>\n                    <label class=\"reveal reveal-visible-8 up\">40-49 ans<\/label>\n                    <span class=\"bloc-age-f-4 reveal reveal-visible-9 up\">13<\/span>\n                    <label class=\"reveal reveal-visible-10 up\">+ 50 ans<\/label>\n                                    <\/div>\n\n        <div class=\"col-xs-12 center-xs\" >\n            <span class=\"bloc-age-age\">42 <sup>ans<\/sup><\/span>\n            <strong>\u00c2ge moyen<\/strong>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ele-title borderh1 is-outset-bottom-32  color1 reveal reveal-visible-1\" id=\"cartographie\">\n<h1 class=\"ele-title-big\">6.2 CARTOGRAPHIE DES PROCESSUS<\/h1><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(Domaine d\u2019application du syst\u00e8me de management de la qualit\u00e9 ISO 9001:2015)<\/strong><br>(Exclusion des chapitres 8.3 Conception et d\u00e9veloppement (pas d\u2019activit\u00e9 de conception et d\u00e9veloppement, l\u2019AAA est donneur d\u2019ordre pour certaines activit\u00e9s)<br>et 7.1.5.2 Tra\u00e7abilit\u00e9 de la mesure (pas d\u2019instrument de mesure \u00e0 \u00e9talonner ou v\u00e9rifier).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full reveal reveal-visible-1 up\"><img loading=\"lazy\" decoding=\"async\" width=\"3066\" height=\"1587\" src=\"https:\/\/aaa.clients.h2a.lu\/wp-content\/uploads\/2024\/09\/process.png\" alt=\"\" class=\"wp-image-875\" srcset=\"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-content\/uploads\/2024\/09\/process.png 3066w, https:\/\/aaa.rapport-annuel.lu\/2024\/wp-content\/uploads\/2024\/09\/process-300x155.png 300w, https:\/\/aaa.rapport-annuel.lu\/2024\/wp-content\/uploads\/2024\/09\/process-1024x530.png 1024w, https:\/\/aaa.rapport-annuel.lu\/2024\/wp-content\/uploads\/2024\/09\/process-768x398.png 768w, https:\/\/aaa.rapport-annuel.lu\/2024\/wp-content\/uploads\/2024\/09\/process-1536x795.png 1536w, https:\/\/aaa.rapport-annuel.lu\/2024\/wp-content\/uploads\/2024\/09\/process-2048x1060.png 2048w\" sizes=\"auto, (max-width: 3066px) 100vw, 3066px\" \/><\/figure>\n\n\n\n<div class=\"bloc-descriptif is-inset-bottom-32\">\n    \n    <button class=\"box-toggle bloc-pg-contenu-button is-outset-top-12\">\n        <span class=\"button-plus\">Lire la description<\/span>\n        <span class=\"button-moins is-hidden\">Fermer la description<\/span>\n    <\/button>\n    <div class=\"bloc-pg-contenu-text-read autoheight50 is-inset-bottom-32\" style=\"display:none;\">\n        <p>Sch\u00e9ma intitul\u00e9 <em>\u00ab 6.2 Cartographie des processus \u00bb<\/em>, pr\u00e9sentant l\u2019organisation du syst\u00e8me de management de la qualit\u00e9 de l\u2019Association d\u2019Assurance Accident (AAA) selon la norme <strong>ISO 9001:2015<\/strong>.<\/p>\n<p>Le visuel est structur\u00e9 horizontalement en trois niveaux principaux :<\/p>\n<ol>\n<li><strong>Processus de management<\/strong> (en rouge clair, en haut) :\n<ul>\n<li>Pilotage du progr\u00e8s<\/li>\n<li>Pilotage strat\u00e9gique<\/li>\n<li>Strat\u00e9gie de communication et partage d\u2019information<\/li>\n<li>Protection des donn\u00e9es<\/li>\n<li>S\u00e9curit\u00e9 et sant\u00e9 au travail<\/li>\n<\/ul>\n<\/li>\n<li><strong>Processus de r\u00e9alisation<\/strong> (en rouge fonc\u00e9, au centre) :\n<ul>\n<li>G\u00e9rer les programmes de pr\u00e9vention et d\u2019accompagnement des employeurs et assur\u00e9s\n<ul>\n<li>Construction du programme de pr\u00e9vention<\/li>\n<li>Identification et sollicitation des employeurs et assur\u00e9s<\/li>\n<li>Mise en \u0153uvre et suivi du programme dans l\u2019entreprise<\/li>\n<\/ul>\n<\/li>\n<li>Cr\u00e9er le dossier accident\/maladie professionnelle\n<ul>\n<li>Gestion du courrier, cr\u00e9ation du dossier, scanning\/indexation, encodage, reconnaissance et traitement des prestations<\/li>\n<\/ul>\n<\/li>\n<li>Instruire et suivre le dossier accident\/maladie professionnelle<\/li>\n<\/ul>\n<\/li>\n<li><strong>Processus support<\/strong> (en bleu, en bas) :\n<ul>\n<li>Gestion du processus juridique (veille, contr\u00f4le, avis, actions r\u00e9cursoires, support juridique)<\/li>\n<li>Gestion de la comptabilit\u00e9 et du financement<\/li>\n<li>R\u00e9alisation et support m\u00e9thodologique<\/li>\n<li>Support administratif<\/li>\n<li>Gestion des ressources humaines et du capital humain<\/li>\n<li>Gestion des infrastructures<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Sur les c\u00f4t\u00e9s, des fl\u00e8ches verticales indiquent la <strong>prise en compte des exigences et de la satisfaction<\/strong> des clients, usagers, entreprises et autres parties prenantes.<\/p>\n<p>Le sch\u00e9ma pr\u00e9cise \u00e9galement l\u2019exclusion de certains chapitres de la norme ISO (8.3 et 7.1.5.2) et l\u2019interface avec le <strong>Centre commun de la s\u00e9curit\u00e9 sociale<\/strong>.<\/p>\n    <\/div>\n    <\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">    <div class=\"row\">\n        <div class=\"col-xs-12 center-xs start-md reveal reveal-visible-1\">\n                            <a href=\"https:\/\/aaa.rapport-annuel.lu\/2024\/resultats-financiers\/\" target=\"\" class=\"button button-ra ra-left\" style=\"position:relative;\">\n                    <i class=\"fa fa-chevron-left3\"><\/i><span class=\"button-text\">5. R\u00e9sultats financiers<\/span>                 <\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">    <div class=\"row\">\n        <div class=\"col-xs-12 center-xs end-md reveal reveal-visible-1\">\n                            <a href=\"https:\/\/aaa.rapport-annuel.lu\/2024\/\" target=\"\" class=\"button button-ra ra-right\" style=\"position:relative;\">\n                    <span class=\"button-text\">Accueil<\/span> <i class=\"fa fa-chevron-right3\"><\/i>                <\/a>\n                    <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"(Domaine d\u2019application du syst\u00e8me de management de la qualit\u00e9 ISO 9001:2015)(Exclusion des chapitres 8.3 Conception et d\u00e9veloppement (pas d\u2019activit\u00e9 de conception et d\u00e9veloppement, l\u2019AAA est donneur d\u2019ordre pour certaines activit\u00e9s)et 7.1.5.2 Tra\u00e7abilit\u00e9 de la mesure (pas d\u2019instrument de mesure \u00e0 \u00e9talonner ou v\u00e9rifier).","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-854","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-json\/wp\/v2\/pages\/854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-json\/wp\/v2\/comments?post=854"}],"version-history":[{"count":30,"href":"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-json\/wp\/v2\/pages\/854\/revisions"}],"predecessor-version":[{"id":1373,"href":"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-json\/wp\/v2\/pages\/854\/revisions\/1373"}],"wp:attachment":[{"href":"https:\/\/aaa.rapport-annuel.lu\/2024\/wp-json\/wp\/v2\/media?parent=854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}