{"id":854,"date":"2024-09-19T13:59:20","date_gmt":"2024-09-19T13:59:20","guid":{"rendered":"https:\/\/aaa.clients.h2a.lu\/?page_id=854"},"modified":"2024-09-23T15:10:48","modified_gmt":"2024-09-23T15:10:48","slug":"annexes","status":"publish","type":"page","link":"https:\/\/aaa.rapport-annuel.lu\/2023\/annexes\/","title":{"rendered":"Annexes"},"content":{"rendered":"\n<div class=\"ele-section-intro reveal reveal-visible-1\">\n\n    <div class=\"ele-section-intro-container wrapper\">\n\t\t <div class=\"row  middle-xs width100\">\n\t\t\t <div class=\"col-xs-12 col-md-6\">\n                <!--                     <div class=\"ele-section-intro-partie reveal reveal-visible-0 up\">\n                        Partie 6                    <\/div>\n                     -->\n                <h1 class=\"ele-section-intro-title reveal reveal-visible-1 up\">6.<br \/>\r\nAnnexes<\/h1>\n            <\/div>\n            <div class=\"col-xs-12 col-md-5 col-md-offset-1 ele-section-intro-menu\">\n                            <ul>\n                                    <li class=\"reveal reveal-visible-1 up\">\n                        <a href=\"#rh\" target=\"\">6.1 \u00c9volution des ressources humaines<\/a>\n                    <\/li>\n                                    <li class=\"reveal reveal-visible-2 up\">\n                        <a href=\"#cartographie\" target=\"\">6.2 Cartographie des processus<\/a>\n                    <\/li>\n                                <\/ul>\n                        <\/div>\n            \n        <\/div>\n    <\/div>\n    <div class=\"ele-section-intro-scroll\">\n        <button class=\"mouse\">\n            <div class=\"scroll\"><\/div>\n        <\/button>\n    <\/div>\n            <img decoding=\"async\" class=\"ele-section-intro-image\" src=\"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-content\/uploads\/2024\/08\/AAA-129_ret.png\">\n    <\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"ele-title borderh1 is-outset-bottom-32  color1 reveal reveal-visible-1\" id=\"rh\">\n<h1 class=\"ele-title-big\">6.1 \u00c9volution des  ressources humaines<\/h1><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"ele-title borderh4 is-outset-bottom-32  color3 reveal reveal-visible-1\" >\n<h4 class=\"ele-title-xsmall\">Agents en service au 31.12.2023<\/h4><\/div>\n\n\n\n\n<div class=\"wp-block-wpdatatables-wpdatatables-gutenberg-block\">\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-49\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"2\"\n           data-rows=\"12\"\n           data-wpID=\"49\"\n           data-responsive=\"0\"\n           data-has-header=\"1\">\n\n                    <thead>        <tr class=\"wpdt-cell-row \" >\n                                <th class=\"wpdt-cell wpdt-align-left wpdt-bold wpdt-tc-102D69\"\n                                            data-cell-id=\"A1\"\n                    data-col-index=\"0\"\n                    data-row-index=\"0\"\n                    style=\" width:78.213507625272%;                    padding:12px;\n                    \"\n                    >\n                                        SERVICES                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-tc-102D69 wpdt-align-right wpdt-bold\"\n                                            data-cell-id=\"B1\"\n                    data-col-index=\"1\"\n                    data-row-index=\"0\"\n                    style=\" width:21.786492374728%;                    padding:12px;\n                    \"\n                    >\n                                        NOMBRE                    <\/th>\n                                        <\/tr>\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A2\"\n                    data-col-index=\"0\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Direction                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B2\"\n                    data-col-index=\"1\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        3                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A3\"\n                    data-col-index=\"0\"\n                    data-row-index=\"2\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Secr\u00e9tariat                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B3\"\n                    data-col-index=\"1\"\n                    data-row-index=\"2\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        3                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A4\"\n                    data-col-index=\"0\"\n                    data-row-index=\"3\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Qualit\u00e9                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B4\"\n                    data-col-index=\"1\"\n                    data-row-index=\"3\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        1                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A5\"\n                    data-col-index=\"0\"\n                    data-row-index=\"4\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Communication                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B5\"\n                    data-col-index=\"1\"\n                    data-row-index=\"4\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        2                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" style=\"height:29px;\">\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A6\"\n                    data-col-index=\"0\"\n                    data-row-index=\"5\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Pr\u00e9vention                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B6\"\n                    data-col-index=\"1\"\n                    data-row-index=\"5\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        10                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A7\"\n                    data-col-index=\"0\"\n                    data-row-index=\"6\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Courrier et encodage                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B7\"\n                    data-col-index=\"1\"\n                    data-row-index=\"6\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        13                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A8\"\n                    data-col-index=\"0\"\n                    data-row-index=\"7\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Prestations                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B8\"\n                    data-col-index=\"1\"\n                    data-row-index=\"7\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        22                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A9\"\n                    data-col-index=\"0\"\n                    data-row-index=\"8\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Juridique                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B9\"\n                    data-col-index=\"1\"\n                    data-row-index=\"8\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        14                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A10\"\n                    data-col-index=\"0\"\n                    data-row-index=\"9\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        M\u00e9thodologie                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B10\"\n                    data-col-index=\"1\"\n                    data-row-index=\"9\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        4                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A11\"\n                    data-col-index=\"0\"\n                    data-row-index=\"10\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Comptabilit\u00e9                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B11\"\n                    data-col-index=\"1\"\n                    data-row-index=\"10\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        3                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-tc-102D69 wpdt-bold wpdt-align-left\"\n                                            data-cell-id=\"A12\"\n                    data-col-index=\"0\"\n                    data-row-index=\"11\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Total                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-tc-102D69 wpdt-bold wpdt-align-right\"\n                                            data-cell-id=\"B12\"\n                    data-col-index=\"1\"\n                    data-row-index=\"11\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        75                    <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><style id='wpdt-custom-style-49'>\ntable#wpdtSimpleTable-49{ table-layout: fixed !important; }\n.wpdt-tc-102D69 { color: #102D69 !important;}\n<\/style>\n<style>\n            \/* th background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting {\n        background-color: #FFFFFF00 !important;\n        background-image: none !important;\n    }\n\n            \/* th border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead tr > th {\n        border-bottom-color: #333333 !important;\n        border-right-color: #333333 !important;\n        border-top-color: #333333 !important;\n        border-left-color: #333333 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting {\n        border-color: #333333 !important;\n    }\n\n            \/* th font color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th {\n        color: #102D69 !important;\n    }\n\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting:after,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_asc:after {\n        border-bottom-color: #102D69 !important;\n    }\n\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_desc:after {\n        border-top-color: #102D69 !important;\n    }\n\n        \n        \/* td inner border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpDataTable.wpdtSimpleTable td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable td {\n        border-color: #333333 !important;\n    }\n\n                        \/* table outer border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td.wpdt-merged-cell:last-child,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td.wpdt-merged-cell,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr:last-child td {\n        border-bottom-color: #FFFFFF00 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td:first-child,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr td:first-child {\n        border-left-color: #FFFFFF00 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td:last-child,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td.wpdt-merged-cell:last-child,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr td:last-child {\n        border-right-color: #FFFFFF00 !important;\n    }\n\n                        \/* odd rows background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr.odd td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr.odd td {\n        background-color: #FFFFFF00 !important;\n    }\n\n            \/* even rows background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr.even td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr.even td,\n    .wpdt-c .wpDataTablesWrapper table.has-columns-hidden tr.row-detail > td {\n        background-color: #FFFFFF00 !important;\n    }\n\n                                                                                    \n                <\/style>\n<\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ele-title borderh4 is-outset-bottom-32  color3 reveal reveal-visible-1\" >\n<h4 class=\"ele-title-xsmall\">\u00c9volution de l\u2019effectif<\/h4><\/div>\n\n\n\n\n<div class=\"wp-block-wpdatatables-wpdatatables-gutenberg-block\">\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-50\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"8\"\n           data-rows=\"2\"\n           data-wpID=\"50\"\n           data-responsive=\"1\"\n           data-has-header=\"1\">\n\n                    <thead>        <tr class=\"wpdt-cell-row \" >\n                                <th class=\"wpdt-cell  wpdt-empty-cell \"\n                                            data-cell-id=\"A1\"\n                    data-col-index=\"0\"\n                    data-row-index=\"0\"\n                    style=\" width:33.899905571294%;                    padding:12px;\n                    \"\n                    >\n                                                            <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"B1\"\n                    data-col-index=\"1\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2017                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"C1\"\n                    data-col-index=\"2\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2018                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"D1\"\n                    data-col-index=\"3\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2019                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"E1\"\n                    data-col-index=\"4\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2020                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"F1\"\n                    data-col-index=\"5\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2021                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"G1\"\n                    data-col-index=\"6\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2022                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-bold wpdt-tc-102D69 wpdt-align-right\"\n                                            data-cell-id=\"H1\"\n                    data-col-index=\"7\"\n                    data-row-index=\"0\"\n                    style=\" width:9.4428706326723%;                    padding:12px;\n                    \"\n                    >\n                                        2023                    <\/th>\n                                        <\/tr>\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left wpdt-tc-000000\"\n                                            data-cell-id=\"A2\"\n                    data-col-index=\"0\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        Total                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"B2\"\n                    data-col-index=\"1\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        75                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"C2\"\n                    data-col-index=\"2\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        74                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"D2\"\n                    data-col-index=\"3\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        75                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"E2\"\n                    data-col-index=\"4\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        76                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"F2\"\n                    data-col-index=\"5\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        75                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"G2\"\n                    data-col-index=\"6\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        76                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-right\"\n                                            data-cell-id=\"H2\"\n                    data-col-index=\"7\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:12px;\n                    \"\n                    >\n                                        75                    <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><style id='wpdt-custom-style-50'>\n.wpdt-tc-102D69 { color: #102D69 !important;}\n.wpdt-tc-000000 { color: #000000 !important;}\n<\/style>\n<style>\n            \/* th background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting {\n        background-color: #FFFFFF00 !important;\n        background-image: none !important;\n    }\n\n            \/* th border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead tr > th {\n        border-bottom-color: #333333 !important;\n        border-right-color: #333333 !important;\n        border-top-color: #333333 !important;\n        border-left-color: #333333 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting {\n        border-color: #333333 !important;\n    }\n\n            \/* th font color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th {\n        color: #102D69 !important;\n    }\n\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting:after,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_asc:after {\n        border-bottom-color: #102D69 !important;\n    }\n\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_desc:after {\n        border-top-color: #102D69 !important;\n    }\n\n        \n        \/* td inner border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpDataTable.wpdtSimpleTable td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable td {\n        border-color: #333333 !important;\n    }\n\n                        \/* table outer border color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td.wpdt-merged-cell:last-child,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr:last-child td.wpdt-merged-cell,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr:last-child td {\n        border-bottom-color: #FFFFFF00 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td:first-child,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr td:first-child {\n        border-left-color: #FFFFFF00 !important;\n    }\n\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td:last-child,\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr td.wpdt-merged-cell:last-child,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr td:last-child {\n        border-right-color: #FFFFFF00 !important;\n    }\n\n                        \/* odd rows background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr.odd td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr.odd td {\n        background-color: #FFFFFF00 !important;\n    }\n\n            \/* even rows background color *\/\n    .wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable tr.even td,\n    .wpdt-c .wpDataTablesWrapper table.wpDataTable tr.even td,\n    .wpdt-c .wpDataTablesWrapper table.has-columns-hidden tr.row-detail > td {\n        background-color: #FFFFFF00 !important;\n    }\n\n                                                                                    \n                <\/style>\n<\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ele-title borderh4 is-outset-bottom-32  color3 reveal reveal-visible-1\" >\n<h4 class=\"ele-title-xsmall\">Pyramide des \u00e2ges<\/h4><\/div>\n\n\n\n\n<div class=\"bloc-age\">\n    <div class=\"row\">\n        <div class=\"col-xs-12 col-md-6 center-xs\">\n                                                                <img decoding=\"async\" src=\"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-content\/uploads\/2024\/09\/graph-hommes-1.svg\" class=\"bloc-age-img reveal reveal-visible-1 up\">\n                                    <div class=\"bloc-age-h-title reveal reveal-visible-2 up\">Hommes<\/div>\n                    <span class=\"bloc-age-h-1 reveal reveal-visible-3 up\">1<\/span>\n                    <label class=\"reveal reveal-visible-4 up\">< 30ans<\/label>\n                    <span class=\"bloc-age-h-2 reveal reveal-visible-5 up\">13<\/span>\n                    <label class=\"reveal reveal-visible-6 up\">30-39 ans<\/label>\n                    <span class=\"bloc-age-h-3 reveal reveal-visible-7 up\">10<\/span>\n                    <label class=\"reveal reveal-visible-8 up\">40-49 ans<\/label>\n                    <span class=\"bloc-age-h-4 reveal reveal-visible-9 up\">9<\/span>\n                    <label class=\"reveal reveal-visible-10 up\">+ 50 ans<\/label>\n                                    <\/div>\n\n        <div class=\"col-xs-12 col-md-6 center-xs\">\n                                                                 <img decoding=\"async\" src=\"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-content\/uploads\/2024\/09\/graph-femmes.svg\" class=\"bloc-age-img reveal reveal-visible-1 up\">\n                                    <div class=\"bloc-age-f-title reveal reveal-visible-2 up\">Femmes<\/div>\n                    <span class=\"bloc-age-f-1 reveal reveal-visible-3 up\">7<\/span>\n                    <label class=\"reveal reveal-visible-4 up\">< 30ans<\/label>\n                    <span class=\"bloc-age-f-2 reveal reveal-visible-5 up\">12<\/span>\n                    <label class=\"reveal reveal-visible-6 up\">30-39 ans<\/label>\n                    <span class=\"bloc-age-f-3 reveal reveal-visible-7 up\">12<\/span>\n                    <label class=\"reveal reveal-visible-8 up\">40-49 ans<\/label>\n                    <span class=\"bloc-age-f-4 reveal reveal-visible-9 up\">11<\/span>\n                    <label class=\"reveal reveal-visible-10 up\">+ 50 ans<\/label>\n                                    <\/div>\n\n        <div class=\"col-xs-12 center-xs\" >\n            <span class=\"bloc-age-age\">42 <sup>ans<\/sup><\/span>\n            <strong>\u00c2ge moyen<\/strong>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ele-title borderh1 is-outset-bottom-32  color1 reveal reveal-visible-1\" id=\"cartographie\">\n<h1 class=\"ele-title-big\">6.2 CARTOGRAPHIE DES PROCESSUS<\/h1><\/div>\n\n\n\n\n<p><strong>(Domaine d\u2019application du syst\u00e8me de management de la qualit\u00e9 ISO 9001:2015)<\/strong><br>(Exclusion des chapitres 8.3 Conception et d\u00e9veloppement (pas d\u2019activit\u00e9 de conception et d\u00e9veloppement, l\u2019AAA est donneur d\u2019ordre pour certaines activit\u00e9s)<br>et 7.1.5.2 Tra\u00e7abilit\u00e9 de la mesure (pas d\u2019instrument de mesure \u00e0 \u00e9talonner ou v\u00e9rifier).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full reveal reveal-visible-1 up\"><img loading=\"lazy\" decoding=\"async\" width=\"3066\" height=\"1587\" src=\"https:\/\/aaa.clients.h2a.lu\/wp-content\/uploads\/2024\/09\/process.png\" alt=\"\" class=\"wp-image-875\" srcset=\"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-content\/uploads\/2024\/09\/process.png 3066w, https:\/\/aaa.rapport-annuel.lu\/2023\/wp-content\/uploads\/2024\/09\/process-300x155.png 300w, https:\/\/aaa.rapport-annuel.lu\/2023\/wp-content\/uploads\/2024\/09\/process-1024x530.png 1024w, https:\/\/aaa.rapport-annuel.lu\/2023\/wp-content\/uploads\/2024\/09\/process-768x398.png 768w, https:\/\/aaa.rapport-annuel.lu\/2023\/wp-content\/uploads\/2024\/09\/process-1536x795.png 1536w, https:\/\/aaa.rapport-annuel.lu\/2023\/wp-content\/uploads\/2024\/09\/process-2048x1060.png 2048w\" sizes=\"auto, (max-width: 3066px) 100vw, 3066px\" \/><\/figure>\n\n\n\n<div class=\"bloc-descriptif is-inset-bottom-32\">\n    \n    <button class=\"box-toggle bloc-pg-contenu-button is-outset-top-12\">\n        <span class=\"button-plus\">Lire la description<\/span>\n        <span class=\"button-moins is-hidden\">Fermer la description<\/span>\n    <\/button>\n    <div class=\"bloc-pg-contenu-text-read autoheight50 is-inset-bottom-32\" style=\"display:none;\">\n        <p>La <strong>cartographie des processus<\/strong> pr\u00e9sent\u00e9e dans cette image d\u00e9crit l&rsquo;organisation et la gestion des diff\u00e9rents processus de l&rsquo;AAA (Association d&rsquo;Assurance Accidents), en suivant le <strong>syst\u00e8me de management de la qualit\u00e9 ISO 9001:2015<\/strong>.<\/p>\n<p><strong>Les processus sont divis\u00e9s en trois cat\u00e9gories principales :<\/strong><\/p>\n<ol>\n<li><strong> Processus de management :<\/strong><\/li>\n<\/ol>\n<ul>\n<li><strong>Pilotage de progr\u00e8s<\/strong><\/li>\n<li><strong>Strat\u00e9gie de communication<\/strong><\/li>\n<li><strong>Protection des donn\u00e9es<\/strong><\/li>\n<li><strong>S\u00e9curit\u00e9 et sant\u00e9 au travail<\/strong><\/li>\n<\/ul>\n<ol start=\"2\">\n<li><strong> Processus de r\u00e9alisation :<\/strong><\/li>\n<\/ol>\n<ul>\n<li><strong>G\u00e9rer les programmes de pr\u00e9vention et d&rsquo;accompagnement des employeurs et assur\u00e9s<\/strong> :\n<ul>\n<li>Construction de programmes de pr\u00e9vention de d\u2019accompagnement<\/li>\n<li>Identification et sollicitation des employeurs et assur\u00e9s<\/li>\n<li>Suivi et mise en \u0153uvre de ces programmes au sein des entreprises<\/li>\n<\/ul>\n<\/li>\n<li><strong>Cr\u00e9er et suivre le dossier accident\/maladie professionnelle<\/strong> :\n<ul>\n<li>Gestion des courriers<\/li>\n<li>Cr\u00e9ation et indexation des dossiers d&rsquo;accidents\/maladies professionnelles<\/li>\n<li>Reconnaissance et refus des d\u00e9clarations<\/li>\n<li>Traitement des demandes de prestations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><strong> Processus support :<\/strong><\/li>\n<\/ol>\n<ul>\n<li><strong>Gestion juridique<\/strong> : Veille r\u00e9glementaire, actions en justice et gestion des avis.<\/li>\n<li><strong>Comptabilit\u00e9 et financement<\/strong> : Gestion des aspects financiers de l&rsquo;AAA.<\/li>\n<li><strong>Ressources humaines et capital humain<\/strong> : Soutien administratif et gestion des infrastructures.<\/li>\n<li><strong>Support m\u00e9thodologique<\/strong> : Assistance et outils pour faciliter les processus.<\/li>\n<\/ul>\n<p><strong>Exigences et satisfaction :<\/strong><\/p>\n<ul>\n<li><strong>Exigences pertinentes<\/strong> : Inclut les clients\/usagers, entreprises, grand public et autres parties prenantes.<\/li>\n<li><strong>Satisfaction des clients\/usagers<\/strong> : Mesur\u00e9e tout au long du processus, avec une boucle de retour pour am\u00e9liorer les services rendus.<\/li>\n<\/ul>\n<p>En r\u00e9sum\u00e9, cette cartographie illustre les processus cl\u00e9s, depuis la gestion strat\u00e9gique jusqu&rsquo;\u00e0 l&rsquo;accompagnement des employeurs et assur\u00e9s, tout en s&rsquo;appuyant sur des processus de support (juridique, comptabilit\u00e9, etc.) pour garantir l&rsquo;efficacit\u00e9 et la qualit\u00e9 des services.<\/p>\n    <\/div>\n    <\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"(Domaine d\u2019application du syst\u00e8me de management de la qualit\u00e9 ISO 9001:2015)(Exclusion des chapitres 8.3 Conception et d\u00e9veloppement (pas d\u2019activit\u00e9 de conception et d\u00e9veloppement, l\u2019AAA est donneur d\u2019ordre pour certaines activit\u00e9s)et 7.1.5.2 Tra\u00e7abilit\u00e9 de la mesure (pas d\u2019instrument de mesure \u00e0 \u00e9talonner ou v\u00e9rifier).","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-854","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-json\/wp\/v2\/pages\/854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-json\/wp\/v2\/comments?post=854"}],"version-history":[{"count":24,"href":"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-json\/wp\/v2\/pages\/854\/revisions"}],"predecessor-version":[{"id":1032,"href":"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-json\/wp\/v2\/pages\/854\/revisions\/1032"}],"wp:attachment":[{"href":"https:\/\/aaa.rapport-annuel.lu\/2023\/wp-json\/wp\/v2\/media?parent=854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}